West Iowa Bank, and its affiliate, Security Insurance, Inc., recognizes and respects our responsibility to protect our customers' private information. The success of a financial institution like ours depends heavily on the level of trust and confidence it enjoys with its depositors and shareholders. In continuing our commitment to provide quality service to our customers, West Iowa Bank has adopted the following privacy statement for officers, directors, and employees. This privacy statement applies to individuals and West Iowa Bank reserves the right to amend it at any time.
Our Internet Web Site
Visitors to the West Iowa Bank web site remain anonymous. We do not collect personal identifying information about site users, unless you choose to submit such information on our feedback form. Standard software is used to collect and store ONLY the following non-identifying information about our visitors: the name and the Internet service provider from which you accessed the Internet, the date and time you accessed our site and the Internet address of the web site from which you linked directly to our site.
Our intent throughout our online presence is to collect only the information we need to deliver excellent service, use that information responsibly and keep you fully informed of how that information is being used.
Our Collection, Use and Retention of Customers Information. We collect, use and retain information about our customers only where we reasonably believe it would be useful in administering our business, and providing products, services, and other opportunities to our customers. We collect and retain information only for specific business purposes - and will tell you why we are collecting and retaining it upon your request. We use information to protect and administer our customers' records and funds; to comply with certain laws and regulations; to help design or improve our products and services; and to understand your financial needs and provide you quality products and outstanding service.
Our Maintenance of Accurate Information - We have implemented procedures to help assure that our customers' financial information is accurate, current, and complete in accordance with commercial standards. While some procedures are required by federal or state law, we also have procedures for responding to requests to correct inaccurate information in a timely manner, and to update information and remove old information. Customers should notify us immediately at (888) 887-2341, or PO Box 407, West Bend, Iowa, 50597-0407, if they receive information regarding their relationship with us that they believe to be inaccurate.
Limited Employee Access to Information - We have procedures and security levels that limit employee access to personally identifiable information to those with business reason to know such information. The importance of confidentiality and customer privacy is addressed in an ongoing manner with all personnel. Appropriate disciplinary measures are taken to enforce employee privacy responsibilities.
Restrictions on the Disclosures of Account Information - We do not reveal specific information about our customers' accounts or other personally identifiable data unless (1) our customer has requested or authorized it; (2) the information is provided to help complete a transaction initiated by our customers (3) the information is provided to a reputable credit bureau or similar information reporting agency; or (4) disclosure is lawfully permitted or required.
Maintaining Customer Privacy in Business Relationships with Outside Third Parties - At times it is necessary to provide personally identifiable information about our customers to a third party, such as a vendor or service company we hire to provide support or services for one or more of our products. These vendors and service companies agree to safeguard our confidential customer information and must abide by applicable laws. We may also share customer information and must abide by applicable law. At your request, we will put your name on a "Do Not Call" list, excluding you from telephone solicitations by West Iowa Bank or any of our affiliates. To do this, contact us at PO Box 407, West Bend, Iowa 50597-0407 and make a request in writing.
PROTECTING CHILDREN
West Iowa Bank does not knowingly solicit data from children, and we do not knowingly conduct online marketing to children. We recognize that protecting children's identities and privacy is important and the responsibility to do so rests with both the online industry and with parents.
If you believe West Iowa Bank has misused information obtained through this web site, or if you have questions or concerns regarding this privacy statement, please contact West Iowa Bank at (888) 887-2341 to resolve any disputes.
